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Read on to decide..

Membership Fee- $36 per year payment for baths is separate cost

Cost of Bath - $10 per pet each time you're in

                               *THERE IS NO AUTO DRAFT*


Membership Highlights-

            -Leave it the way you found it

             Membership is for those that agree to rinse & remove all of their                                pet's hair from the tub and vacuum all of their pet's hair from the                                floor and drying booths.

             Rinse & disinfect the tub.

                Vacuum the fur from the floor if you blew any.

            -Discounted Bath-

             Just $10 per pet each time you're in (ex. if you bathe 3 dogs it's $30)

                Pay as you go, using our self-check-out terminal

            -After hours access-

             Members hours are 6am-10pm every day.

                365 days a year. Even holidays.    


            -One membership for the whole household

            -Cancel at any time

            -No time limits, No usage limits, No appointments

            -Access to the Midlothian location



Start your membership-

In person at the Stratford Hills location during walk-in hours                     at least 30 minutes before our closing.

                (valid gov't issued photo id required)

Online in a few short steps

            1. Read the Membership Agreement

            2. Watch the tutorial videos (they're short)

               3. Submit completed Registration Form

                      (valid gov't issued photo id with id number required)

            4. Pay the invoice you receive via email




Do I need to have a Scrub-a-Bud Membership to use the facility?

Nope. You're welcome to use the Stratford Hills facility during the attended hours just like always. The cost is still $18. You clean your pet, We clean the mess.

The purpose of this optional membership is to modernize usage of the facility and to allow for extended hours.

How will I access the facility during Member-Only hours?

You will be assigned a 6-digit access code. Enter that code on the Keypad at the front door and the door will unlock. The door will then automatically lock behind you as it closes.

What if I need assistance or the BathHouse requires immediate attention during unattended hours? Am I safe using the facility during extended hours?

You can call or text 804-709-5965. This number is posted inside and outside of the Facility. If there is a water/gas/fire or personal emergency please dial 911.

The shopping center is a well-used, family friendly environment. There are also cameras throughout the Facilities for safety and security. These are monitored as well as recorded.

What kind of cleaning is my responsibility when using the facility as a Member?

We’ve streamlined this process for members.

You’ll rinse the tub and remove all the hair. Spray the tub with the disinfecting cleanser provided and leave it.

If you’ve blown any hair from your pet, vacuum or sweep it up.

Scrubbing and mopping will be done daily by a CTBH bathhouse attendant.

If I become a Member can I ever choose to have CritterTown clean that mess? Sometimes I just might not have the time, or the desire to deal with it.

Of course! You can opt for the “WE clean the mess” option for $15, ONLY during attended hours and at the Stratford Hills location ONLY)

What payment methods are available during Unattended Members-Only hours?

Credit card and Apple Pay. Pay as you come or go, using our self-check-out terminal.

Cash/check cannot be accepted.

What if I want to purchase something from the Stratford Hills Market during unattended hours?

Feel free to add whatever merchandise you need during self-checkout. Just scan it in. 

Can I bring guests?

Sure. Guests are welcome to accompany members. They are welcome to bathe their pet for the same low $10 so long as the Member is also present. As the Member, you will be fully responsible for your guest’s usage of the facility and ensuring the guest’s bath is paid for.


for the benefits and responsibilities of each member


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